MTN South Africa ****

I was MTN customer for more than 15 years. In 2021 October, I was called by MTN consultant informing that I'm due to upgrade and I told him that I don't want to upgrade because I want to end contract. He said no problem, he will cancel it. I stopped Debit order, I was paying R249 monthly. Two months passed November and December. Then January 2022 I went to Irene Mall MTN to check if the account was closed, to my surprise I was told I owe them R1400 for penalties that ended contract before end of February 2022. The consultant didn't explain that to me but I didn't argue I paid that amount of R1400. August 2022 I received the message from MTN lawyers saying that I'm owing them R8900.