MTN South Africa

A compliant from my husband, Alan, and myself for Jacqui O'Sullivan of MTN.

Dear Jacqui My wife and I are retired pensioners who have just moved back to Joeys from Nelspruit. We had nothing but good service from MTN for the past five years. I had a data number *** with 50 gigs daytime and 30 free at night. I was then offered uncapped data at around R440 per month. Because I had not completed my existing contract a new one was opened and the price increased to R507 per month and I was given a free modem.. We had no problems in Nelspruit with WIFI and Internet. (The only gripe was we paid by EFT and then it was stopped and I had to go into an MTN Store to pay by card - no cash allowed.) Then we then moved into a group of houses in Blue Hills, Midrand around 4 October.. You can see the MTN tower from our gate. No connection whatsoever. We visited the MTN Store - Kyalami Corner 53 - Midrand. The salespeople were extremely helpful and said we should change to our new address. We did, but still no luck. Pilisiwe Lobi said we should try a new simcard. No luck. She then gave us a Network number ***. The lady on the other end was fantastic. Told us we had coverage and gave us a number to an MTN technician. He spent lots of time getting us to change info on our computer. We then had WIFI and Internet that afternoon until we tried to connect the following morning. We have not been able to connect again. (We feel really cut off from the world as we cannot send or receive emails or Google.) On Monday 17 October, we went back to MTN Store to cancel our contract. Lilisiwe sent an email to MTN. The return email advised us that we had to pay R2250 to cancel. This was the remaining amount of the contract that runs until 2023. I WILL NOT PAY ANY AMOUNT AS MTN IS NOT GIVING ME ANY SERVICE. THIS IS SHEER HIGHWAY *******. (Excuse me shouting but that is how I feel.) My number is ***. Please contact me to tell me some good news from MTN.