MTN South Africa

Tried from January to upgrade but not successful at all. At first my account was blocked when Tebogo at MTN Irene tried. Went to Kolonade and Refilwe started with the upgrade only to find out that something is not right. Told me to come back at a later stage. MTN called me and said all was in order and we can do the upgrade only to sit and wait for 2 hours and was told that the iPhone and watch was not there. They called again and said it was there and we must finish the application only to find out that my contract was one of the old ones that needs to be migrated to their new system. Belinda the branch manager called again and said all was in order only to find out that they haven't got the watch in stock and is waiting for it to be released from another branch. She called again at a later stage saying that all is in order and that they will receive the watch. Told her that i don't want to upgrade anymore because i got another watch at the iPhone store direct. I was then advised that they already had the contract in place but it will be cancelled from MTN head office. Still waiting for my cancellation and paying a monthly contract for a iPhone and watch that i never received. Belinda and Anandi is still trying to sort this out but with no results at all. Very frustrating when paying so much for nothing received from MTN. 7 Months and still no answer from MTN. Made many calls and spend hours at the branch. Hope this can be sorted because i don't want to stop the debit order and get a bad name at the bank. Thinking of going the pay-as-you-go route.