MS
Makayla S

1 reviews | Active since Feb 2020

24 May 2020, 01:45

MTN South Africa

Im writing just to share my bad experience that I've had with MTN SOUTH AFRICA. In the last 3 months I had to cancel 2 contract's with MTN. I'm paying for data but I do not reap the benefits of my data. I've been calling in for the last 3 weeks an everytime I'm given a new reference numbers. I was told that the data is overlapping. My question is overlapping to where ?? Cause as we all know MTN gives you data from the 12th but never did I know that your data expires on the 21st of that very same month, which leaves me to 9 days to use all my data. If I had known this I would've never taken out that contract with them.

An then the sales agent who help me had the audacity to ask me "so ma'am what are you going to do now" , like this is my fault, I'm paying for a service but there is no resu I have never ever experienced anything like this with my previous network provider.

I've been a client for the last 6 years now an this is the type of service you get from your network provider. MTN is definitely not living up to their promises,

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