AM
Alfred M
1 reviews | Active since Jan 2016
18 Jan 2016, 20:43
Mtn south Africa
I bought uncapped data on the 21/12/2015. But I never received it. And since I thought I had data, I ended up going to the Internet,,,,, at the end I lost my airtime aswell.
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MTN South Africa's replyOfficial
20 Jan 2016, 10:48Hello Maringaxp@,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you need to Activate the bundle after loading it in order to use it. The bundle loaded on the 21 December was not activated at all and so was the bundle you bought before it.
To activate a 1 Day data bundle you need to dial *141*5#Ok, select on option 3 for Manage bundles then select on the 2nd option for Activate/Deactivate Uncapped bundle.
The 1 Day uncapped bundle you bought on the 21 December 2015 has not expired as yet so you can still activate it. Bundle expires next month (February) thou, you need to activate it before it expires.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you need to Activate the bundle after loading it in order to use it. The bundle loaded on the 21 December was not activated at all and so was the bundle you bought before it.
To activate a 1 Day data bundle you need to dial *141*5#Ok, select on option 3 for Manage bundles then select on the 2nd option for Activate/Deactivate Uncapped bundle.
The 1 Day uncapped bundle you bought on the 21 December 2015 has not expired as yet so you can still activate it. Bundle expires next month (February) thou, you need to activate it before it expires.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply20 Jan 2016, 10:48
Official
Hello Maringaxp@,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you need to Activate the bundle after loading it in order to use it. The bundle loaded on the 21 December was not activated at all and so was the bundle you bought before it.
To activate a 1 Day data bundle you need to dial *141*5#Ok, select on option 3 for Manage bundles then select on the 2nd option for Activate/Deactivate Uncapped bundle.
The 1 Day uncapped bundle you bought on the 21 December 2015 has not expired as yet so you can still activate it. Bundle expires next month (February) thou, you need to activate it before it expires.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you need to Activate the bundle after loading it in order to use it. The bundle loaded on the 21 December was not activated at all and so was the bundle you bought before it.
To activate a 1 Day data bundle you need to dial *141*5#Ok, select on option 3 for Manage bundles then select on the 2nd option for Activate/Deactivate Uncapped bundle.
The 1 Day uncapped bundle you bought on the 21 December 2015 has not expired as yet so you can still activate it. Bundle expires next month (February) thou, you need to activate it before it expires.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***