MTN South Africa

I was due for an upgrade in March. I didn’t upgrade, instead I just continued with my current package. A MTN call centre phoned me and loaded my current package to continue. The call was recorded, etc. Since then I was registered on a wrong package. My old one had data, minutes and sms’s. They loaded a package with ONLY 2gig night data!!!!! After explaining this numerous times to customer care personel and customer care promising me that it will be reversed so that I can do the contract again- nothing has happened yet!!!! It is now JULY!! The staff at the MTN stores just say they can’t help- I must phone customer care. What now????? I have a phone with no air time!! This is unacceptable!