MTN south africa

Worst service!!! i took a contract with MTN sometime in June 2017. the monthly fee to be deducted monthly was R299. To my surprise in December 2017 my account was debited for R2000.00. I called MTN to enquire, they told me i had taken out 5 other accounts. I told the provider i had done no such thing, they informed me to go to the police station, make an affidavit to that effect, to which i comp****. On the 4th of January 2018, i went to the MTN Hemmingway's store, with my affidavit and other supporting documentation and reported the case. I was given a reference number and told the matter would be escalated to the *****s department and that this process would take less than a month. A month later, i called and was informed that the matter is still being processed. I made so many attempts to follow up, tried calling the store and they never answer their phone. i have even gone as far as getting the email address of the agent who assisted me on the day in question. Last year i was informed that this matter had been resolved and that my name had been cleared. Almost 6 months later, ( today) i get a call from the MTN call centre, informing me i owe them more than R14000.00, i told the call centre agent that i would not pay the amount as i had reported this matter ages ago. To say the least after back and forth with the agent and me informing her of my situation the call centre agent could still not be of assistance. I have spent my entire morning trying to get hold of the Hemmingway's MTN store and when i eventually did, i was informed the manager is busy, agent who helped me log my claim is off and the personal on the other side of the line could not wait to drop the phone on me as she was busy. I am utterly disappointed at the service i have received at MTN South Africa, i will never in my life take out a contract with them and will sure advise my family and friends not to as well. The service is pathetic and the agents or providers have no clue what customer service is and are just bluntly rude.