EW
Erna W
1 reviews | Active since Mar 2019
15 Mar 2019, 10:19
MTN South Africa
How is it possible that MTN is one of the most best mobile services in South Africa, and we are battling to finalise a upgrade that was done on 28 January 2019, we are still waiting for the device to be delivered. We phoned numerous times and after speaking to almost 6 or 7 people a lady promised us on Wednesday, 13 March 2019 that a supervisor will phone us back, and guess what till this hour no one phoned us. In my book this is terrible service, because no one can help us to resolve this.
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MTN South Africa's replyOfficial
19 Mar 2019, 13:48Good day Erna
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply19 Mar 2019, 13:48
Official
Good day Erna
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team