MTN South Africa

I really hope that my message here on Hello Peter will help other customers to make the right decision and not choose MTN as a service provider. The reviews on here are already alarming and you can go through them you can already notice there is a trend.

They care about their customers, and I wonder what their objective is when it comes to customer retention and customers services. If you were to review all their complaints, customers are complaining about being ****med while even following their processes. Their representatives treat customers very poorly and this is only a reflection on the values of the organization itself.

As I am writing this review, I have been waiting for my phone which was taken in for repairs over four weeks ago and every time I follow up, I am told a different story but come debit date they will be debiting my account for a phone that is not in my possession. I have enquired cost as I needed a phone urgently and had to buy another phone.

Customer complaint is not helpful and won't get back to your query. You will be ignored.

Whoever is reading these reviews, these are reviews that are written by very aggrieved customers, who have been ****med for their hard-earned money, Costumers who value good service. Do not take them lightly!