MTN South Africa -10 review for online upgrade and 10/10 for spamming/harassing you when you have an upgrade due!!!!

Never upgrade online with MTN South Africa. Wish I could give them 0 stars. Opted for a sim only data package and to use existing sim card. Contacted Mtn couple days later and was told sim card was send with courier even though I did not want a new sim card because nobody is home to accept delivery. 01/12/2022 tried contacting MTN and I was transferred to the incorrect department and he said he will transfer me to correct department just to get disconnected (45min of my life wasted). Contacted MTN on messanger just to have all my complaints ignored and was told to contact DSV to schedule a delivery. 02/12/2022 contacted DSV no parcel can be picked up on their side. MTN tele******** contacted me 02/12/2022 to say I have an open online application but MTN call centre says its out for delivery. Horrible communication. I have been a loyal customer for many many years and this is how you get treated. Guess we are all just a number these days. FYI I noticed how your sales answers in a couple of seconds but support takes 15min+ everytime I phoned.....