MTN South Africa

I had a WiFi router contract with MTN for two years. When the contract period ended, I expected the billing to stop, especially after speaking to a consultant and asking her to cancel the contract. I assumed it had been done. Unfortunately, MTN continued to bill me long after the contract had ended.

Despite my request for cancellation, the monthly charges kept accumulating. No one from MTN followed up or corrected the error, and eventually, I was handed over for a debt I should not have owed. To this day, I still receive emails and notices regarding a WiFi contract that should have been canceled on MTN’s side.

This has been incredibly frustrating and disappointing. A service provider should be able to manage basic contract cancellations efficiently and communicate with customers clearly. I would not recommend MTN based on this experience.