AF
Adrian F

1 reviews | Active since Aug 2014

16 May 2015, 06:21

MTN - Sort Your Account's Department OUT!!

I have just about had enough!!!!!<br> <br> Let me break it down for you as you clearly can not do the maths. If I have a cap on my account of R500 (which I know is operational) and my invoice is less than R500 every month BUT I still pay the R500 so that my account remains in the credit, should I wish to purchase extra data, etc...THEN by all accounts I can not be in the arrears. Now I have done more than enough to prove that I am not in the wrong. In fact I have proven that MTN is in the wrong - But not once have I had an actual apology AND once again I received sms's stating that if I do not pay my 'so called' arrears then my phone account will be suspended in 2 days. <br> <br> Now if that happens {AGAIN} I am going to lose it!!! I am NOT the only person complaining about this exact thing, which indicates that MTN has a serious problem - so stop making it your client's problem and get things sorted out. You disconnected me last time for over 2 weeks, no reason, no apology - but you charged me my full monthly subscription - so if this is how you want to make your money. <br> <br> Get it resolved ASAP - AND I want an apology from SNR MNGMENT!

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 May 2015, 10:10
Official
Hello AFish,

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Thank you for your payment received.

According to our records, there is an amount of R1 232.68 outstanding.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards
Veronica
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