1 reviews | Active since Jan 2017
MTN sort out your own stuff
<p>Every time I have to phone mtns people to activate my phone again . So I use almost use R100 aitime just to sort that out . Byt the reason thy do that is they said the bank cancel the debit order or I don't have mony in my bank . I don't get mutch mony but I always make sure I have mony in my bank . So mtn and the bank must sort the stuff out its not my work .I pay them for my phone and airtime . And I have to pay dubbel everytime it doesn't work like that .!!!!!!! </p>
Good day Heinrich,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that our records indicate that the debit date on your account is the 31st / last day of every month and therefore there needs to enough funds in your account to accommodate your debit order to the last cent (i.e. If your debit si scheduled for R678.92 and your account has a balance of R678.88, the debit order will not go through as there are insufficient funds to accommodate the debit order).
You therefore need to ensure that you have enough funds on the date of debit to avoid having returned debits tat led to service suspensions.
We sincerely hope the above is in good order and we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Heinrich,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that our records indicate that the debit date on your account is the 31st / last day of every month and therefore there needs to enough funds in your account to accommodate your debit order to the last cent (i.e. If your debit si scheduled for R678.92 and your account has a balance of R678.88, the debit order will not go through as there are insufficient funds to accommodate the debit order).
You therefore need to ensure that you have enough funds on the date of debit to avoid having returned debits tat led to service suspensions.
We sincerely hope the above is in good order and we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,