MTN Soneike useless system always "faulty and/or not working" and services.

So I was due for upgrade on start of December, not taking a new phone, but rather a laptop. They didn't have the laptop in stock so they need to order it which is understandable.

Few working days past and I went back to the store only to find out that the person that was supposed to deliver the laptop FORGOT it.. So things happen and I let it go.

Eventually they received the laptop and first time I came there. The "Systems were down/faulty". Let it go. Next day same story. When the system was finally working they couldn't complete the process because the laptop is in the shop, but it shows no stock on the system. So today 21/12/2020 I'm still sitting with the same issue. They tell me we have your laptop, but can't process it through the system.

They've logged a ticket to the "help" department, but it's been 3-5 working days now and nobody knows what to do.

CAN SOMEONE PLEASE SORT OUT THESE USELESS SYSTEMS AND MAYBE TRAIN THE CONSULTANTS HOW TO DEAL WITH PROBLEMS AND BASIC CUSTOMER SERVICES!!!!

WHY MUST I WAIT A WEEK, WASTE PETROL DRIVING TO A STORE (BECAUSE THE SONEIKE BRANCH NEVER ANSWER THEIR PHONE!!!!) AND HEAR OVER AND OVER AGAIN WE HAVE YOUR LAPTOP, BUT THE PROBLEM IS NOT RESOLVED.

WHAT MUST I DO ??!! Is it to much to ask for people to do their jobs these days ? ABSOLUTELY FREAKIN USELESS MTN!!

And I'm not the only one so I would like to know what will be done regarding this and similar problems ?