MTN Soneike unprofessional service

I only go to an MTN store to upgrade my phone, so once every 21 months. The soneike MTN branch without fail disappoints on its customer service.

You will wait there will not even a nod of recognition that you have entered the store.

You wait patiently to be served as if you ask a question whilst in the waiting queue(to establish whether there is stock, systems online, general quickly answered questions) you get the most disrespectful responses. I witnessed this today, observing how the guy behind the counter responded to a customer asking a simple question.

Only after waiting 15min were we, in the queue, told that the system is delayed.

Basic etiquette from a leading store should surely include: Greeting the customer on entry (its a small store with two people behind the desk, where one of them does nothing but chat on their phone)

Establish why the customer is there and provide feedback/ communicate so that us as a customer can make a decision on whether or not we want to wait or not.