MTN Somerset Mall Warranty assessment

On the 03.12.2018 I gave in my I phone 8 Plus for a warranty assessment as the phone would simply just not go on.

I then bought a cheap phone, just for the meantime, since I was told that this would only take 2 weeks.

I have since had absolutely no feedback and every time I phone or go into the store I am given a date the next week that the phone just still hasn't arrived.

This has been such a huge frustration.

This service is absolutely ridiculous, I have said that I will take another phone to the value of my I phone and still in more than a month I have had no feedback.

I spoke to the manager of the somerset mall mtn as well, she also said that she will be in contact but even this came to nothing.

I really don't think this is fair, since I have been a loyal paying customer all along.