MTN Somerset Mall

I handed in a phone still under warranty on 24 April 2022 for the LCD screen to be repaired. Up to date, 27 May 2022, I have received no feedback, documentation, reference number or any acknowledgement of this repair. I had to visit the outlet numerous times - on every occasion the manager was not available or not at work or one of their "systems were down". It's now the fifth week of enquiries and visits and I find this highly unprofessional and extremely bad service. The utter incompetence is unbelievable.