AH
Anton H

1 reviews | Active since Aug 2010

14 Oct 2015, 12:09

MTN - Solve my account - 4th time lucky ??

Ok, this is my 2nd report on HP - for the same thing I logged 22 Sept <br> http://hellopeter.com/mtn/complaints/no-response-to-account-qry-bill-unknown-items-***<br> <br> MTN responded that their Accounts will assist me, all they did was email me with the instructions that I need to give 30 days notice to cancel my account. I HAVE ALREADY CANCELLED AND GIVEN NOTICE MORE THAN 30days BEFORE YOU SEND ME THIS MAIL SAYING I MUST GIVE 30Days NOTICE. - The cancellation even confirmed by MTN. <br> <br> WHY does MTN not give me feedback on my Account - the amounts billed and the fact that I have proof of payments - but this does not reflect on the MTN statement, why I am billed for items paid and then double billed. Also billed amounts not in my original data contract. This was a fixed data special at about R90 for 2Gigs data. <br> <br> Refer to my previous complaint. http://hellopeter.com/mtn/complaints/no-response-to-account-qry-bill-unknown-items-***<br> <br> MTN simply ignores answering my questions, I have send proof of payments and amounts billed. Also regarding strange amounts of R481+ etc on the bill - NO ANSWER FROM MTN<br> <br> <br> I advise anyone asking me for good mobile deals and customers to stay away from MTN!

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Oct 2015, 14:17
Official
Hello antonfh,

We are truly sorry for any inconvenience caused.

We've perused your account and can confirm that the last invoice generated on the 20th of July 2015 (R575.30) was the last invoice debited on the 31st of August 2015.

We see that you exceeded your monthly 1GB data bundle provisioning and continued making use of the service. The additional usage generated by yourself was then added to the account and debited on the 31st of August 2015 with your monthly subscription. There are no credits due for this invoice.

Once again we do apologize for any inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***