PT
Priya T
1 reviews | Active since Jan 2012
22 Dec 2015, 13:55
MTN sold me a contract under \false terms""""
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MTN South Africa's replyOfficial
29 Dec 2015, 13:03Hello pdtulshi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the Joshua Wernberg to contact and assist you with feedback regarding the 2GB bundle with the package not received. The package do not reflect that the 2GB has been added with the package.
The data and minutes provisioning is on the 27th of every month and not on the 26th. The extra data charges on the account is due to the 300MB used up and sim card used for further internet usage. Once Josha confirmed that the 2GB should be added we can then credit the account for the extra data charges. Please can you send to us the copy of the contract signed that stated the 2GB is free with the package , please fax to ***.
Please contact the business help desk on 1555 to assist you on line if you have any back end usage open if the internet sites are not closed properly data will be lost. 1555 is a free service from the sim card.
Kind Regards,
Alice van der Merwe
***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the Joshua Wernberg to contact and assist you with feedback regarding the 2GB bundle with the package not received. The package do not reflect that the 2GB has been added with the package.
The data and minutes provisioning is on the 27th of every month and not on the 26th. The extra data charges on the account is due to the 300MB used up and sim card used for further internet usage. Once Josha confirmed that the 2GB should be added we can then credit the account for the extra data charges. Please can you send to us the copy of the contract signed that stated the 2GB is free with the package , please fax to ***.
Please contact the business help desk on 1555 to assist you on line if you have any back end usage open if the internet sites are not closed properly data will be lost. 1555 is a free service from the sim card.
Kind Regards,
Alice van der Merwe
***.
MTN South Africa's reply29 Dec 2015, 13:03
Official
Hello pdtulshi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the Joshua Wernberg to contact and assist you with feedback regarding the 2GB bundle with the package not received. The package do not reflect that the 2GB has been added with the package.
The data and minutes provisioning is on the 27th of every month and not on the 26th. The extra data charges on the account is due to the 300MB used up and sim card used for further internet usage. Once Josha confirmed that the 2GB should be added we can then credit the account for the extra data charges. Please can you send to us the copy of the contract signed that stated the 2GB is free with the package , please fax to ***.
Please contact the business help desk on 1555 to assist you on line if you have any back end usage open if the internet sites are not closed properly data will be lost. 1555 is a free service from the sim card.
Kind Regards,
Alice van der Merwe
***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the Joshua Wernberg to contact and assist you with feedback regarding the 2GB bundle with the package not received. The package do not reflect that the 2GB has been added with the package.
The data and minutes provisioning is on the 27th of every month and not on the 26th. The extra data charges on the account is due to the 300MB used up and sim card used for further internet usage. Once Josha confirmed that the 2GB should be added we can then credit the account for the extra data charges. Please can you send to us the copy of the contract signed that stated the 2GB is free with the package , please fax to ***.
Please contact the business help desk on 1555 to assist you on line if you have any back end usage open if the internet sites are not closed properly data will be lost. 1555 is a free service from the sim card.
Kind Regards,
Alice van der Merwe
***.