EL
Elizabeth L
1 reviews | Active since Jan 2015
17 Sept 2019, 09:52
MTN - So Sad
I have just received my September statement from MTN, but guess what, its incorrect. The statement summary show January, February and March (the same as last month and the month before etc etc)
Its sad to see a once successful well run business starting to crumble....
I know have to manually calculate what i need to pay this month, to ensure that i dont get disconnected for some silly outstanding amount.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
17 Sept 2019, 11:12Thank you for your post.
We sincere apologized for any inconvenienced caused,
Thank you for your time online.
MTN ***
Account balance on the 11-8-2019 was R4110.23
Payment for R4001.16 received on the 28-8-2019
Kindly be advised the system reflected that the account has been paid short with R109.07 on the 28-8-2019. The system did not suspend the account immediately for the short payment, SMS was sent to notify client of the short payment on the 13-9-2019. No call received for arrangement or payment to account.
Second SMS sent on the 16-9-2019 to notify client, payment for R110.00 short payment was only received on the 16-9-2019.
The system is set up if client do not respond or call MTN to make payment arrangement for the shortfall the system will then suspend the lines for incoming calls.
The lines has been reactivated for calls.
The account balance now R4088 .33 subscription fee monthly for the 4 lines on account.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused,
Thank you for your time online.
MTN ***
Account balance on the 11-8-2019 was R4110.23
Payment for R4001.16 received on the 28-8-2019
Kindly be advised the system reflected that the account has been paid short with R109.07 on the 28-8-2019. The system did not suspend the account immediately for the short payment, SMS was sent to notify client of the short payment on the 13-9-2019. No call received for arrangement or payment to account.
Second SMS sent on the 16-9-2019 to notify client, payment for R110.00 short payment was only received on the 16-9-2019.
The system is set up if client do not respond or call MTN to make payment arrangement for the shortfall the system will then suspend the lines for incoming calls.
The lines has been reactivated for calls.
The account balance now R4088 .33 subscription fee monthly for the 4 lines on account.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply17 Sept 2019, 11:12
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused,
Thank you for your time online.
MTN ***
Account balance on the 11-8-2019 was R4110.23
Payment for R4001.16 received on the 28-8-2019
Kindly be advised the system reflected that the account has been paid short with R109.07 on the 28-8-2019. The system did not suspend the account immediately for the short payment, SMS was sent to notify client of the short payment on the 13-9-2019. No call received for arrangement or payment to account.
Second SMS sent on the 16-9-2019 to notify client, payment for R110.00 short payment was only received on the 16-9-2019.
The system is set up if client do not respond or call MTN to make payment arrangement for the shortfall the system will then suspend the lines for incoming calls.
The lines has been reactivated for calls.
The account balance now R4088 .33 subscription fee monthly for the 4 lines on account.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused,
Thank you for your time online.
MTN ***
Account balance on the 11-8-2019 was R4110.23
Payment for R4001.16 received on the 28-8-2019
Kindly be advised the system reflected that the account has been paid short with R109.07 on the 28-8-2019. The system did not suspend the account immediately for the short payment, SMS was sent to notify client of the short payment on the 13-9-2019. No call received for arrangement or payment to account.
Second SMS sent on the 16-9-2019 to notify client, payment for R110.00 short payment was only received on the 16-9-2019.
The system is set up if client do not respond or call MTN to make payment arrangement for the shortfall the system will then suspend the lines for incoming calls.
The lines has been reactivated for calls.
The account balance now R4088 .33 subscription fee monthly for the 4 lines on account.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
EL
Elizabeth L's updateReviewer Update
17 Sept 2019, 11:46Alice
My Name is Dudley Long and the facts stated by yourself are incorrect. I called into the MTN call centre on the 11/09. I spoke to Zola Nene and at her request sent through 2 emails, 1 from *** and the other from ***, that clearly showed that the information presented in the statement sent out in August was incorrect. I never received any response from Zola, which is par for the course. (i am happy to send you both email if you wish).
What we are trying to highlight in this whole saga is 1. The statement you send out every month is incorrect. (the September statement, received this morning, has the same summary as the August statement) The summary page shows January, February March and Not July, August and September, as it should. and 2. that is you say you are going to give 2 working days for a payment being made, then you need to allow that time.
I am more than happy to discuss this with you if you wish. My number is ***.
sadly, i dont think i will get any sort of response to the note, so we will continue to highlight issues and concerns on HelloPeter as this seems to be the only way we get any sort of activity out for MTN.
Kind regards
Dudley Long
My Name is Dudley Long and the facts stated by yourself are incorrect. I called into the MTN call centre on the 11/09. I spoke to Zola Nene and at her request sent through 2 emails, 1 from *** and the other from ***, that clearly showed that the information presented in the statement sent out in August was incorrect. I never received any response from Zola, which is par for the course. (i am happy to send you both email if you wish).
What we are trying to highlight in this whole saga is 1. The statement you send out every month is incorrect. (the September statement, received this morning, has the same summary as the August statement) The summary page shows January, February March and Not July, August and September, as it should. and 2. that is you say you are going to give 2 working days for a payment being made, then you need to allow that time.
I am more than happy to discuss this with you if you wish. My number is ***.
sadly, i dont think i will get any sort of response to the note, so we will continue to highlight issues and concerns on HelloPeter as this seems to be the only way we get any sort of activity out for MTN.
Kind regards
Dudley Long
EL
Elizabeth L's update17 Sept 2019, 11:46
Reviewer Update
Alice
My Name is Dudley Long and the facts stated by yourself are incorrect. I called into the MTN call centre on the 11/09. I spoke to Zola Nene and at her request sent through 2 emails, 1 from *** and the other from ***, that clearly showed that the information presented in the statement sent out in August was incorrect. I never received any response from Zola, which is par for the course. (i am happy to send you both email if you wish).
What we are trying to highlight in this whole saga is 1. The statement you send out every month is incorrect. (the September statement, received this morning, has the same summary as the August statement) The summary page shows January, February March and Not July, August and September, as it should. and 2. that is you say you are going to give 2 working days for a payment being made, then you need to allow that time.
I am more than happy to discuss this with you if you wish. My number is ***.
sadly, i dont think i will get any sort of response to the note, so we will continue to highlight issues and concerns on HelloPeter as this seems to be the only way we get any sort of activity out for MTN.
Kind regards
Dudley Long
My Name is Dudley Long and the facts stated by yourself are incorrect. I called into the MTN call centre on the 11/09. I spoke to Zola Nene and at her request sent through 2 emails, 1 from *** and the other from ***, that clearly showed that the information presented in the statement sent out in August was incorrect. I never received any response from Zola, which is par for the course. (i am happy to send you both email if you wish).
What we are trying to highlight in this whole saga is 1. The statement you send out every month is incorrect. (the September statement, received this morning, has the same summary as the August statement) The summary page shows January, February March and Not July, August and September, as it should. and 2. that is you say you are going to give 2 working days for a payment being made, then you need to allow that time.
I am more than happy to discuss this with you if you wish. My number is ***.
sadly, i dont think i will get any sort of response to the note, so we will continue to highlight issues and concerns on HelloPeter as this seems to be the only way we get any sort of activity out for MTN.
Kind regards
Dudley Long
EL
Elizabeth L's updateReviewer Update
19 Sept 2019, 12:14so, after MTN acknowledging on 17 September that the paltry amount of R110.00 had been received on the 16 September 2019, i received the following SMS this morning.
image.png 12.52 KBi dont think the **** knows what the elbow is doing at MTN. I am sure that i will get another SMS tomorrow advising that my account is going to be suspended again
image.png 12.52 KBi dont think the **** knows what the elbow is doing at MTN. I am sure that i will get another SMS tomorrow advising that my account is going to be suspended again
EL
Elizabeth L's update19 Sept 2019, 12:14
Reviewer Update
so, after MTN acknowledging on 17 September that the paltry amount of R110.00 had been received on the 16 September 2019, i received the following SMS this morning.
image.png 12.52 KBi dont think the **** knows what the elbow is doing at MTN. I am sure that i will get another SMS tomorrow advising that my account is going to be suspended again
image.png 12.52 KBi dont think the **** knows what the elbow is doing at MTN. I am sure that i will get another SMS tomorrow advising that my account is going to be suspended again