1 reviews | Active since Apr 2015
MTN so frustrating!!!!
<p>I have insurance on a handset (MTN contract) for my daughter. Her phone was ******. I logged a claim and submitted. I called back a week later to understand progress on my claim. I was informed that I need to resubmit as Pinnacle has taken over the MTN insurance book?!</p> <p> </p> <p>Called back to day - am informed that they are waiting my financials from MTN! So I must sit tight and continue waiting. It took MTN about 20 minutes to sign me up for this contract on which I have 2 handsets. However, when customer service is required, NOTHING!!!!! Cannot find a customer service person in MTN to speak to - only email and phone for a helpdes****! So frustrating!!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,