MTN snd thei staff is useless

I took out a business contact via telephone on 02 May 2024, it took MTN TO process this until 03 May, DSV the delivery co. Only delivered 07, with me threatening to cancel the contract else the were going to deliver the phone on 09 May. So on the 7th i was told that the sim will be active between 7pm znd 10pm, yhat evening, i have since followed ou with MTN DAILY, and ghd sin is still not active, yesterday I was told this will be escalated Today is the 10th May, I am still with an inactive devise as MTN must still activate the Sim...