1 reviews | Active since Apr 2012

17 May 2016, 07:49

MTN Sms's Not coming Through After Port

<p>I recently ported my number from Cell C to Vodacom. However since the port i am not getting any MTN sms's and Banking sms's together with OTP sms's. I contacted My bank and the assured me everything on there side is fine. I have contacted Vodacom and Cell C in order for them to investigate as i believe it may be a routing Table issue. I have narrowed it down to the fact that i am definitely not receiving any MTN sms's. Please assist me as i beleive the Routing Table may have gotten mixxed up on the MTN side.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 May 2016, 16:47
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that your query has been transferred to the relevant functional unit for resolution, reference number: ***.

Kind Regards
Siphumezo
REQ:***