1 reviews | Active since Nov 2011
MTN sms roaming
I have been waiting for 3 weeks for MTN to resolve an sms Roaming issue. I am unable to send sms's while roaming. MTN assured me that international roaming is active on my account and I have set it up on my phone as instructed.
On 23 July I received an email from ********** allocating a reference number and promising that "One of our dedicated consultants will get in touch with your shortly." I am still waiting....
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that your usage limit and spend limit is set to R0.00 the airtime and smses you currently have can only be used locally not whilst roaming so the usage limit needs to be increased in order for you to be able to send smses whilst roaming.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that your usage limit and spend limit is set to R0.00 the airtime and smses you currently have can only be used locally not whilst roaming so the usage limit needs to be increased in order for you to be able to send smses whilst roaming.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,