1 reviews | Active since Sept 2013
MTN SMS Roaming
Before I left SA, I activated SMS roaming and it worked for a bit but after a while I would receive smses now and then (especially my bank smses). When I am on the train or my battery is dead, I wouldn’t get messages when I have signal or my phone is on again. This is extremely frustrating and I tried emailing MTN and submitting a query online to no avail. I am extremely frustrated as I met potential investors who took my number down and sent me their details via sms, and I have not received any of them. This is ridiculous! These messages are supposed to be stored on a server and get delivered after a while but with MTN, they just disappear! Why are you so unreliable?! Please get my messages delivered to me!
Dear Ashna,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note MTN does not stop nor restrict any messages from being delivered to the recipient of the device.
If you would more information you can kindly chat to our Technical Team on 1555 whereby they can go through your device and check if there is any settings that needs to updated in order to prevent this problem from occurring the future.
Thank you again for your patience and understanding.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Ashna,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note MTN does not stop nor restrict any messages from being delivered to the recipient of the device.
If you would more information you can kindly chat to our Technical Team on 1555 whereby they can go through your device and check if there is any settings that needs to updated in order to prevent this problem from occurring the future.
Thank you again for your patience and understanding.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,