ER
Eran R
1 reviews | Active since Apr 2018
17 Oct 2019, 07:27
MTN sms no resolution
Yesterday at 13:40pm I received an sms saying "Dear customer your query has been resolved with ref. number: ***. At 13:38 I received and sms saying " thank you for loading a monthly 5GB Night Express Bundle. When I checked my balance on the sim, the data has not been loaded. I contacted Delene from Chatsworth MTN store she said will be loaded overnight check balance in tomorrow morning. I checked my balance today and no NIGHT DATA has been loaded. So once again more lies from MTN. I want this contract terminated as I am not getting any issues resolved. What do I need to do to get you people to understand my frustration?
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MTN South Africa's replyOfficial
21 Oct 2019, 23:51Thank you for your post.
We sincere apologised for any inconvenienced caused to you.
Our system reflects that cell number *** has received the prorate night data , full night data was allocated 12-10-2019.
Good Day!
Sub has been provisioned correctly as per below CSNMS records.
Night Express Data (Monthly) | Recurring | ***1 | - | Cap: 20.00 | Carry over 5.00 | Blance: 7.83 | GB
The itemized billing report for billing period ( 11-9-2019 to 11-10-2019 ) reflect data usage in volume was 33.07GB.
You’re welcome to request the itemized billing report to be send to you call the customer care centre 135 from device to request the report for you, itemized billing service is not added as a service the account will be billed R21.50.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologised for any inconvenienced caused to you.
Our system reflects that cell number *** has received the prorate night data , full night data was allocated 12-10-2019.
Good Day!
Sub has been provisioned correctly as per below CSNMS records.
Night Express Data (Monthly) | Recurring | ***1 | - | Cap: 20.00 | Carry over 5.00 | Blance: 7.83 | GB
The itemized billing report for billing period ( 11-9-2019 to 11-10-2019 ) reflect data usage in volume was 33.07GB.
You’re welcome to request the itemized billing report to be send to you call the customer care centre 135 from device to request the report for you, itemized billing service is not added as a service the account will be billed R21.50.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply21 Oct 2019, 23:51
Official
Thank you for your post.
We sincere apologised for any inconvenienced caused to you.
Our system reflects that cell number *** has received the prorate night data , full night data was allocated 12-10-2019.
Good Day!
Sub has been provisioned correctly as per below CSNMS records.
Night Express Data (Monthly) | Recurring | ***1 | - | Cap: 20.00 | Carry over 5.00 | Blance: 7.83 | GB
The itemized billing report for billing period ( 11-9-2019 to 11-10-2019 ) reflect data usage in volume was 33.07GB.
You’re welcome to request the itemized billing report to be send to you call the customer care centre 135 from device to request the report for you, itemized billing service is not added as a service the account will be billed R21.50.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologised for any inconvenienced caused to you.
Our system reflects that cell number *** has received the prorate night data , full night data was allocated 12-10-2019.
Good Day!
Sub has been provisioned correctly as per below CSNMS records.
Night Express Data (Monthly) | Recurring | ***1 | - | Cap: 20.00 | Carry over 5.00 | Blance: 7.83 | GB
The itemized billing report for billing period ( 11-9-2019 to 11-10-2019 ) reflect data usage in volume was 33.07GB.
You’re welcome to request the itemized billing report to be send to you call the customer care centre 135 from device to request the report for you, itemized billing service is not added as a service the account will be billed R21.50.
Kind Regards,
Alice van der Merwe
MTN
Best regards,