1 reviews | Active since May 2014
MTN slow to cancel and refund my monies
<p>MTN you guys are setrioulsy ill treating customers</p> <p>I logged a call on the 9/9/2015 to cancel two of the four contracts with you only to find it was not done </p> <p>I was promissed a refund and this is now a month back already </p> <p> </p> <p>is there actually some on there that knows what they are doing?</p> <p> </p> <p>Further the cell numbers in question was not converted to pre-paid number why not?</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that the credit will passed for late cancellation and once its reflecting in your contract will then process it to your bank account it will take within 3 to 5 working days to reflect.
warm regards
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that the credit will passed for late cancellation and once its reflecting in your contract will then process it to your bank account it will take within 3 to 5 working days to reflect.
warm regards
mike
REQ: **********
Pathetic service
is there some one that knows what is happening
iM now sitting 40 min on a call and no one knows what is happening
Pathetic service
is there some one that knows what is happening
iM now sitting 40 min on a call and no one knows what is happening