MTN. Sloppy, over-paid, 3rd world company

I am always amazed that large companies like MTN are so unprofessional and cannot even perform the most basic tasks. Their management are ridiculously highly paid, but I wouldn't employ them to run a ****a shop! I received my brand new wifi router yesterday, very quick delivery, however, I have been unable to connect it to the internet. It arrived with ZERO setup instructions or advise from MTN. I decided to contact their helpline. After being passed from pillar-to-post, I was eventually advised that the SIM card has not been RICA'd! Even though I have provided them with all requested documentation. Furthermore, I am advised that the RICA department does not work on weekends and I will have to wait until Monday to sort it out. I compare it to a car dealer delivering a brand new car and not leaving a key with which to start it. You can walk outside and stare at it every now and again, but you can't drive it. Useless!