BM
Boitumelo M
1 reviews | Active since Nov 2012
27 Jun 2015, 18:47
MTN Sky Ultimate Uncapped
Dear HelloPeter,<br> I'm very much aggrieved with the prepaid plan I purchased. I usually buy R999 MTN SKY for 30 days. But later on learnt that they has introduced the fair usage on this plan. Then I saw that there was a R1599 Ultimate Uncapped option, hoping that this will give me uncapped calls usage. To my surprise when I call the MTN helpdesk 173 I'm told that I have 150min per day on MTN to MTN and 150min per to other Networks. <br> <br> I feel cheated by this service from MTN.<br> <br> Please help me HelloPeter.<br> <br> Regards<br> Boitumelo
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MTN South Africa's replyOfficial
09 Jul 2015, 16:24Hello Bmaje,
We do apologize for the delayed response to your post and for an inconvenience caused.
We've now escalated your concerns directly to our Prepaid Departments management team to respond and confirm the benefits of the MTN Sky package for R999.00 once off.
Remember the fair use policy we have in place is to allow everyone the same type of experience using our network.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response to your post and for an inconvenience caused.
We've now escalated your concerns directly to our Prepaid Departments management team to respond and confirm the benefits of the MTN Sky package for R999.00 once off.
Remember the fair use policy we have in place is to allow everyone the same type of experience using our network.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 16:24
Official
Hello Bmaje,
We do apologize for the delayed response to your post and for an inconvenience caused.
We've now escalated your concerns directly to our Prepaid Departments management team to respond and confirm the benefits of the MTN Sky package for R999.00 once off.
Remember the fair use policy we have in place is to allow everyone the same type of experience using our network.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response to your post and for an inconvenience caused.
We've now escalated your concerns directly to our Prepaid Departments management team to respond and confirm the benefits of the MTN Sky package for R999.00 once off.
Remember the fair use policy we have in place is to allow everyone the same type of experience using our network.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,