JK
Johan K

1 reviews | Active since Mar 2013

10 Feb 2015, 17:50

MTN Sky Package - Terrible Product

I am a small business with a number of accounts at MTN. As I am the owner of the business I need to interact with customers on a regular basis via telephone, Internet, Messaging and Email.<br> <br> I was on the Top MTN contract until the Sky package was released. I was not told that the account get throttled after 3GB and was surprised when it became incredibly slow.<br> <br> The bigger problem is, that you cannot even buy additional data to increase the speed. I am spending more money now than before, and I am getting less.<br> <br> This is the worst package ever to be created by MTN, and it is ridicules that you cannot top up to speed things up again.<br> <br> I am very frustrated and I would strongly advise people to not buy or upgrade to this MTN Sky Package.<br> <br> WHY ARE WE STILL BEING *****ED BY MOBILE OPERATORS ON THE COST OF DATA? WHY CAN WE NOT GET A REAL UNCAPPED PRODUCT? THIS IS ****************.<br> <br> I WANT TO DOWNGRADE BACK TO MY OLD PACKAGE!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Feb 2015, 23:38
Official
Hello jkeyseraolc,

We are truly sorry for any inconvenience caused and for the delayed response. It was not our intention to have dissatisfied you in any way.

The MTN Sky package has a fair use policy for data usage. This policy allows fair and equal usage of the network for all customers.

We've perused your account and see the additional charges has been minimal. We see that you have been sending international SMS and dialing 0860 numbers that are not free on the MTN Sky packages.

The request pertaining to being migrated to your previous package has been escalated as your currently contract is linked together (package, subscription and services). The contract is binding and has been signed for by yourself.

Regards
Tim
MTN Complaints Management Team: REQ:***