KG
Kumen G
1 reviews | Active since Dec 2017
03 Dec 2017, 10:42
MTN SKY LITE
Worst experience ever. Call logged 90 days ago with no resolution. Call centre agents very *********** as knowledge of package unknown with n9 communication. Past 3 months i was unable to make off network calls. Im only 6 months into the contract and cant accept a further 18 months. I now require contract to be terminated with no early charges and would like to place a stop on my debit order as i am paying for a service that i am not receiving. Thanks
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
07 Dec 2017, 12:43Good day Kumen,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note the matter has been escalated.
We expect resolution shortly.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply07 Dec 2017, 12:43
Official
Good day Kumen,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note the matter has been escalated.
We expect resolution shortly.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
07 Dec 2017, 13:14Hello again Kumen,
Please note feedback has been given and the conclusion to the problem you are experiencing is this happens when you reach your threshold, for more information please follow the link.
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply07 Dec 2017, 13:14
Official
Hello again Kumen,
Please note feedback has been given and the conclusion to the problem you are experiencing is this happens when you reach your threshold, for more information please follow the link.
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
KG
Kumen G's updateReviewer Update
07 Dec 2017, 21:58Giving feedback without sufficient appropriate evidence is unacceptable. MTN has advertised that on the sky lite package MTN TO MTN IS unlimited. 3600 minutes are furnished per month for off network numbers. I have my itemized billing to prove that I have not exhausted my minutes. I was told that fair usage policy applies to the 3600 minutes. I have spoken to numerous consultants and all differ. Please go to the previous 2 months itemized billings and calculate my off network calls. I have already done the calculations and it is not close to you telling me that I have exhausted my threshold.
KG
Kumen G's update07 Dec 2017, 21:58
Reviewer Update
Giving feedback without sufficient appropriate evidence is unacceptable. MTN has advertised that on the sky lite package MTN TO MTN IS unlimited. 3600 minutes are furnished per month for off network numbers. I have my itemized billing to prove that I have not exhausted my minutes. I was told that fair usage policy applies to the 3600 minutes. I have spoken to numerous consultants and all differ. Please go to the previous 2 months itemized billings and calculate my off network calls. I have already done the calculations and it is not close to you telling me that I have exhausted my threshold.
KG
Kumen G's updateReviewer Update
24 Dec 2017, 12:39Hi. Once again MTN has failed to deliver. This is now month 4 that I await feedback. Response from MTN was in the 3/12/2017. I responded immediately and still no response. False advertising by MTN with regards to packages. I want this contract terminated. Went in to store where the contract was concluded and spoke to branch manager at the Midrand repair centre. Not a very pleasant individual and was promised to assist in resolving. Again no direction, indication or firm commitment given to me. All I get was a conclusion made by the complaints department but without sufficient appropriate evidence. I now look at ending my 19 year relationship with MTN.
KG
Kumen G's update24 Dec 2017, 12:39
Reviewer Update
Hi. Once again MTN has failed to deliver. This is now month 4 that I await feedback. Response from MTN was in the 3/12/2017. I responded immediately and still no response. False advertising by MTN with regards to packages. I want this contract terminated. Went in to store where the contract was concluded and spoke to branch manager at the Midrand repair centre. Not a very pleasant individual and was promised to assist in resolving. Again no direction, indication or firm commitment given to me. All I get was a conclusion made by the complaints department but without sufficient appropriate evidence. I now look at ending my 19 year relationship with MTN.