1 reviews | Active since Apr 2015
MTN SKY FALSE ADVERTISING
Mtn Sky Offers unlimited calls and sms on a R899 1Gb plan for 30 days .I have since been told that Mtn has unilaterally changed the terms of contract and has infact changed the usage to 100 minutes a day without warning or notifying customers .I was previously a customer with Vodacom and switched over to Mtn just for the offer .please understand that i am aware of the fair usage policy but that should have been communicated to consumers before it was changed .If i was notified of the change i would have never purchased the bundle , in fact i would have moved to Vodacom .I believe that Mtn has **********ly induced customers into purchasing these prepaid bundles and has to make right on their promises or refund the monies spend for the month per individual <br> <br> I am disgusted with the service and false advertising on Mtns part <br>
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
