MTN SKY bundle not working for more than 7 days, studying time lost, no feedback from MTN!!!!!!!

I purchased an MTN SKY bindle for R1600 on the morning of 01 October 2019, and I received feedback via sms that the purchase was successful and that it will expire on 01 November 2019. However, during the day I noticed that the bundle wasn't working as it was consuming my airtime. I called MTN and was told that indeed my bundle isn't working, and was told that the issue would take 3 working days to resolve ( reference number *** logged at 6:16PM).

On Friday my issue was still NOT resolved, and I called again. I was told that the matter had been escalated and that I must call on Saturday. I call on Saturday and I was told that the technicians (or whomever should be resolving the problem) don't work on weekends and I must call again on Monday. The manager on duty offered to re-imburse me with R180 airtime for the "inconvenience" and re-imburse my R1600 airtime to purchase a new bundle. I then received an sms that my query has been closed (ref: ***) and has also been escalated .

Today (Monday) I call and speak to a lady called Pam. She then says that the manager from Saturday is not in an that the one on shift will call me back. I must emphasise that its been a WEEK of not being able to make phone calls or use data that I purchased. As a result I've lost a week's worth of studying time because of MTN's incompetence! And I've spent over R500 on data and airtime! I will be sure to take this to the highest level to show how poor a service MTN offers and how it inconveniences its so called "customers"