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MOHSEEN M
1 reviews | Active since Sept 2014
14 Nov 2015, 12:31
MTN SKY AND THEY CHARGING FOR CALL
I REPORTED TO MTN AND HELOPETER THAT MTN CHARGED ME WHILE I HAD A MTN SKY PACKAGE.THEY SAID THEY WILL COME BACK TO ME . UPTO NOW I HAVE RECEIVED NO ANSWER FOR WHAT I AM BEING BILLED. HOW CAN YOU BILL ME WHEN I HAVE A MTN SKY PACKAGE.<br> <br> MTN IS A *******<br> <br> <br>
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MTN South Africa's replyOfficial
17 Nov 2015, 19:27Hello MOHSEEN@,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have accessed your account and have noted that on the invoice date 2015-11-07 you were mostly calling 200 and on the invoice date 2015-10-07 you were mostly calling 10217 and 200. Those are premium rate numbers and they are not part of the MTN Sky benefit.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have accessed your account and have noted that on the invoice date 2015-11-07 you were mostly calling 200 and on the invoice date 2015-10-07 you were mostly calling 10217 and 200. Those are premium rate numbers and they are not part of the MTN Sky benefit.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply17 Nov 2015, 19:27
Official
Hello MOHSEEN@,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have accessed your account and have noted that on the invoice date 2015-11-07 you were mostly calling 200 and on the invoice date 2015-10-07 you were mostly calling 10217 and 200. Those are premium rate numbers and they are not part of the MTN Sky benefit.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have accessed your account and have noted that on the invoice date 2015-11-07 you were mostly calling 200 and on the invoice date 2015-10-07 you were mostly calling 10217 and 200. Those are premium rate numbers and they are not part of the MTN Sky benefit.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***