RP
Ruan P
1 reviews | Active since Jul 2011
24 Jul 2015, 13:39
mtn skipping my payments AGAIN
I logged a complaint about a month ago about you skipping my payment in March even though I have proof from my bank. Now, in June you skipped my payment AGAIN! You say I owe you but you actually owe me! I am sick and tired of your pathetic billing. You cant just take my money each month and not subtract it from my bill. Im getting tired of this and will take legal action at the ombudsman if this continues. Tired of playing nice. You better fix this Im not paying a cent more. Pay me back the money you owe me or Carte Blanche is my next step.
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MTN South Africa's replyOfficial
03 Aug 2015, 10:07Hello ruanp28,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the payment of R600 for the month of March was allocated to your account on 2015-03-20. Please also be advised that a banking query has been logged for the missing payment of R600 paid for the month of June, REQ:***. Your payment will be allocated and the account will be updated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the payment of R600 for the month of March was allocated to your account on 2015-03-20. Please also be advised that a banking query has been logged for the missing payment of R600 paid for the month of June, REQ:***. Your payment will be allocated and the account will be updated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply03 Aug 2015, 10:07
Official
Hello ruanp28,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the payment of R600 for the month of March was allocated to your account on 2015-03-20. Please also be advised that a banking query has been logged for the missing payment of R600 paid for the month of June, REQ:***. Your payment will be allocated and the account will be updated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the payment of R600 for the month of March was allocated to your account on 2015-03-20. Please also be advised that a banking query has been logged for the missing payment of R600 paid for the month of June, REQ:***. Your payment will be allocated and the account will be updated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***