MTN - single worst experience I have ever had

Item: MTN South Africa
Rating: 2
Author: Cameron M

1. Constant harassment from time contract was due for upgrade despite us telling them we are not interested 2. Continued deduction of monthly contract fee despite us giving 2 months notice of not wanting to renew 3. Deducting full contract amount and giving only part of the airtime and data package paid for 4. NO assistance from in-store staff (Lynwood) 5. Inability to contact customer service lines (on ANY number provided), but IMMEDIATELY through to sales (shows priorities!!!)

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Replies (1)

MTN South Africa's replyOfficial

17 Apr 2015, 12:18

Hello cameronmeyer,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

According to our records the line was migrated to prepaid on 09-04-2015. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Thank you
Wenzile Masina
REQ:***

MTN South Africa's reply17 Apr 2015, 12:18

Official