MTN simply not interested in helping clients
<p>I have two contracts with MTN. One of the SIM cards is not reading on my phone, or any other phone for that matter. I have requested help from MTN, customer care and on Facebook but i am being ignored. This number is my main number the number people reach me on. I am sick and tired of MTN and their poor service. They never forget to debit my money month end but when i need their help they simply don't care. Hello Peter is my last hope. </p>
Good day Nokulunga,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Please note we have tried to contact you without any luck. Please be advised that the you need to go into a nearest MTN store with your ID and request to do a sim swap as you have tried the sim on 2 different handsets and it still does not work.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Good day Nokulunga,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Please note we have tried to contact you without any luck. Please be advised that the you need to go into a nearest MTN store with your ID and request to do a sim swap as you have tried the sim on 2 different handsets and it still does not work.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Please do not lie. I have not received a call from you guys. They are probably phoning from the number that doesn't work. Use my other number, the new contract. And how is this sim swap going to work because i had done a sim swap and because im on contract they charged me R36. So who must pay this R36??? Me again??? Its not my fault MTN's SIM card didn't last.
Please do not lie. I have not received a call from you guys. They are probably phoning from the number that doesn't work. Use my other number, the new contract. And how is this sim swap going to work because i had done a sim swap and because im on contract they charged me R36. So who must pay this R36??? Me again??? Its not my fault MTN's SIM card didn't last.