MTN simply doesn't care or know what customer service is!

Cornelia van Heerden, since it is customer week and I have been trying to get MTN to collect the monthly debit order from my bank account for the last 3 months, I thought that after 6 calls over this period and currently on the line for 20 minutes trying to speak to a supervisor, I am now really gatvol. The ref no I got last week eventually after repeated calls to escalate the problem is: RQ ***. I am not on Twitter or Facebook. This is the most pathetic service I have ever received from a company and your call centre agents are terrible.