1 reviews | Active since May 2009

25 Oct 2018, 08:08

MTN simply does not answer my inquiry

Item: MTN South Africa
Rating: 1
Author: Johan B

I have tried to make contact with MTN for quite a while now - by phone, mail, website, and they just simply do not respond to my complaint. I would like to speak to someone regarding the terrible loud beeps that MTN generate when making a call to an MTN number. This is of big concern. Hope they get back to me now.

Helpful (0)

Replies (5)

MTN South Africa's replyOfficial

25 Oct 2018, 22:58

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Please assist me with the MTN cell number when dialling and loud beeps appears.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply25 Oct 2018, 22:58

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Please assist me with the MTN cell number when dialling and loud beeps appears.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's replyOfficial

26 Oct 2018, 10:28

Thank you for your time on line this morning.

We have received feedback regarding your complaint.

You have assisted me with the cell number in question when you dial and the beep noise appears.

Please see feedback from our technical group:

*** :

The number has been ported from MTN to Vodacom. As part of the ICASA regulations, the original service provider needs to notify the caller (beeps) before connecting the call to the receiver network.

Please use the link for further information.

https://www.ellipsis.co.za/wp-content/uploads/2010/05/Geographical-Number-Portability-Consumer-Guidelines.pdf

This is not a MTN issue.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply26 Oct 2018, 10:28

Official

Thank you for your time on line this morning.

We have received feedback regarding your complaint.

You have assisted me with the cell number in question when you dial and the beep noise appears.

Please see feedback from our technical group:

*** :

The number has been ported from MTN to Vodacom. As part of the ICASA regulations, the original service provider needs to notify the caller (beeps) before connecting the call to the receiver network.

Please use the link for further information.

https://www.ellipsis.co.za/wp-content/uploads/2010/05/Geographical-Number-Portability-Consumer-Guidelines.pdf

This is not a MTN issue.

Kind Regards,

Alice van der Merwe

Best regards,

Johan B's updateReviewer Update

26 Oct 2018, 11:27

Thank you Alice for the prompt and speedy feedback. However: 1. Maybe do not post this person's number on the internet? Can you remove it please? 2. ICASA did state that there need to be beeps. They did not state that the frequency and volume of said beeps are to be of such nature that it causes permanent ear damage. 4. Who is the company responsible for actually generating the beeps? If it is MTN that insert the beeps (as per ICASA regulation), then MTN have decided on the volume and frequency of the beeps, so then can you address the problem maybe? I am looking forward to your reply. Kind Regards

Johan B's update26 Oct 2018, 11:27

Reviewer Update

Johan B's updateReviewer Update

05 Nov 2018, 09:51

Hi MTN - No reply on my last question?

Johan B's update05 Nov 2018, 09:51

Reviewer Update

Hi MTN - No reply on my last question?

Johan B's updateReviewer Update

28 Feb 2019, 14:48

4 months later and still no reply? How bad are you MTN? A case is not simply resolved because you say so, it is resolved when I say so.

Johan B's update28 Feb 2019, 14:48

Reviewer Update

4 months later and still no reply? How bad are you MTN? A case is not simply resolved because you say so, it is resolved when I say so.