MTN Sim Swop STILL NOT DONE after 1 Week

<p>MTN in my opinion is Pathetic, My phone was ****** last week Tuesday, Thursday I got all the documents i needed to do a sim swop on behalf of my father who is the contract holder, , after Head office said everything is fine, The Declaration letter along with ID's and so on, is acceptable. The reason being that i live in Volksrust 270km away from my father, After the Sim Swop has been done Just after 1PM in Volksrust MTN, I was told "2-24 hours for a Sim Swop" 2 DAYS LATER in went to MTN with a bunch of excuses not being able to follow up on my SIM Swop due to head office under Renovations, After a few calls, I found out that MTN still had a department that could answer queries, Waited until Monday Morning, Was told a Query will be opened and will take ANOTHER 2-24 hours, IT IS NOW WENSDAY, 2 days later, AND STILL NOTHING, Nobody knows what is going on, only that something went wrong due to MTN in Volksrust shows my sim swop as processing, and head office does not see any request for a Sim Swop on my number, IT HAS BEEN A WEEK IN TOTAL, MTN has not offered ANY solutions, Reimbur*****t for the +- R140 that it cost me, And I am sitting without my number, unable to Receive OTP’s, Losing Client’s and Business making them wait. When am I getting my SIM Activated, THIS IS PATHETIC! Is this how customers are treated coughing up Thousands of Rands per month to MTN</p>