oW
olga W
1 reviews | Active since Feb 2013
30 Nov 2018, 13:32
MTN - sim swop issues
do a sim swop and a week later still no use of one sim and one can call branch an dhead office and get told same thing but still week later nothing working ref 1- ********** 9194
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Dec 2018, 13:03Good Day Olga
Thank you for bringing this matter to our attention.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation you have advised that the sim swap issue has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for bringing this matter to our attention.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation you have advised that the sim swap issue has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply04 Dec 2018, 13:03
Official
Good Day Olga
Thank you for bringing this matter to our attention.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation you have advised that the sim swap issue has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for bringing this matter to our attention.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation you have advised that the sim swap issue has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,