MTN Sim Swop Fruad

<p>My MTN service has not been working since 20.09.2016. I called the customer care department and they informed me that my number has been sim swopped. I have no knowledge of this as it is a contract sim and can only be handled by me. They could not inform me where this sim swop took place or even me assist on the telephone with any details. All I was told was that if it was not me who requested the sim swop then it could be that my details have been ****** and used, not something anyone wants to hear!!!! I was instructed to go to my nearest shop and ask for more information there as they cannot help me with a sim swop via the call centre. Now i have to make time to go to a shop and pay for a new sim swop to be done. All of this for something that i had no knowledge of!!!</p>