MTN - SIM SWOP COMPLAINT

Hi,

I had an issue to do a sim swop, I ended emailing mtn customer care.. but still there is no reply, even the MTN STORE could not assist me, their service is just useless. How difficult can it be to do a sim swop, while the ***** is still using my number...

Please see below email I sent them. ------------------------------------------------------------------------------------------------------------------

Good day,

I am feeling very unhappy with your service I have been trying to do a sim swop for the past 10days now, none of your people assisted me. How difficult can it be to do a sim swop? I spoke with a lady last week then she told me to wait 24hrs, then I spoke with another guy he said the sim swop didn’t go through he will process it and it will take 2 – 24hrs, still nothing. Now today I spoke with Zanele who was not helpful at all.

Guys please I need my number back, the person who stole my phone is using my number. I can’t do my transactions cos everything is linked to that number, im not feeling safe at all. Why is it so difficult to do a simple sim swop, Cell C doesn’t even take one hour to process this. Can some please assist me ASAP I bought a new sim the number is ********** 734 I need my contact number ( ********** 016) back by end of business today.