JW
Justin W
1 reviews | Active since Sept 2013
30 Mar 2020, 09:38
MTN sim swap: Useless
MTN is the worst service provider. I did a sim swap on the 20th of March and 10 days later, it still hasn't happened. I am on lockdown without a phone and have called them every day since to get my SIM card up and running. Every agent promises me that it will be resolved and says they will call me back and nothing has been done. I'm fed up and am planning on cancelling my contract. Absolutely useless service. I have two reference numbers:
1-***-***
Please fix this!!!!!
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
30 Mar 2020, 12:24Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We are busy looking into the complaint for the sim swap not as yet active.
Feedback soon.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We are busy looking into the complaint for the sim swap not as yet active.
Feedback soon.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply30 Mar 2020, 12:24
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We are busy looking into the complaint for the sim swap not as yet active.
Feedback soon.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We are busy looking into the complaint for the sim swap not as yet active.
Feedback soon.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
JW
Justin W's updateReviewer Update
31 Mar 2020, 09:03Hi Alice,
Another day has passed without resolution. Since your *********** staff cannot perform a simple request, I would actually like to cancel my contract. I know you are going to try charge me a settlement amount but seeing as you can't restore my service, I don't think that would be fair. It's a disappointment as I have been with MTN since 2006.
Another day has passed without resolution. Since your *********** staff cannot perform a simple request, I would actually like to cancel my contract. I know you are going to try charge me a settlement amount but seeing as you can't restore my service, I don't think that would be fair. It's a disappointment as I have been with MTN since 2006.
JW
Justin W's update31 Mar 2020, 09:03
Reviewer Update
Hi Alice,
Another day has passed without resolution. Since your *********** staff cannot perform a simple request, I would actually like to cancel my contract. I know you are going to try charge me a settlement amount but seeing as you can't restore my service, I don't think that would be fair. It's a disappointment as I have been with MTN since 2006.
Another day has passed without resolution. Since your *********** staff cannot perform a simple request, I would actually like to cancel my contract. I know you are going to try charge me a settlement amount but seeing as you can't restore my service, I don't think that would be fair. It's a disappointment as I have been with MTN since 2006.
MTN South Africa's replyOfficial
02 Apr 2020, 13:20Sim swap activated yesterday.
Best regards,
MTN South Africa's reply02 Apr 2020, 13:20
Official
Sim swap activated yesterday.
Best regards,