MTN Sim swap process failure

Item: MTN South Africa
Rating: 1
Author: thabiso M

I am very disappointed with MTN. I have been on MTN for more than 9 years and spend an average of R300 p.m. My SIM card has recently stopped working, I did a sim swap around the 19th March 2018. I after the sim swap, I called +-5 times and in every call I was told the MTN system is down. Today I call for a sim swap they are telling me I must go buy another sim because 3 days have passed. Now I have to go spend my time again and money to get a new sim card and RICA it just because MTN’s business rules cannot cater for their downtime. Please sort this out MTN else I have no choice but to port to a different provider

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

26 Mar 2018, 14:22

Good day Thabiso,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly furnish us with the new SIM card number that you have so that we may investigate your complaint further.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's reply26 Mar 2018, 14:22

Official

Good day Thabiso,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly furnish us with the new SIM card number that you have so that we may investigate your complaint further.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

thabiso M's updateReviewer Update

27 Mar 2018, 10:25

Good day, Old sim(the number i want to swap) : *** New sim the sim No : *** kit Number: a***5 I do not have the actual number of the new sim as I was told not to use it as part of the sim swap process. please call me on : ***

thabiso M's update27 Mar 2018, 10:25

Reviewer Update

MTN Sim swap process failure

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