QB
Quintin B
1 reviews | Active since Dec 2015
11 Sept 2019, 05:36
MTN SIM swap on contract (A***)
I have a contract with MTN (A***) - my phone was ****** and I went to the MTN shop for a sim swap on 7 September. I have been waiting to get my SIM swap activated since the 7th. I have been back to the store and the process was redone, to no avail. I phoned the help desk three times and I logged e-mail request with customer care ref: [#820410] and [#825710] - no one got back to me yet. Please can someone just assist me
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MTN South Africa's replyOfficial
11 Sept 2019, 10:15Good day Quintin, Thank you for your post. Please note you need to accept the Sim swap verification as our system reflects it is failing because user denies it. I have resubmitted the sim swap , Kindly accept the verification so it can go through on the network. Thank you Warm regards,Zamokuhle Ngubane
Best regards,
MTN South Africa's reply11 Sept 2019, 10:15
Official
Good day Quintin, Thank you for your post. Please note you need to accept the Sim swap verification as our system reflects it is failing because user denies it. I have resubmitted the sim swap , Kindly accept the verification so it can go through on the network. Thank you Warm regards,Zamokuhle Ngubane
Best regards,