MTN SIM SWAP NIGHTMARE

MTN stupid process and procedure for sim swap. My sim card stopped working suddenly and I bought a new sim card. When I try to do a sim swap they tell me to provide an affidavit. I produced my ID and the damaged sim they tell me they want an affidavit. How come my ID Is not valid enough for a sim that I rica'd. Because they don't want me to continue using my old number I guess MTN is telling me that they don't want me to use their services. I accept that you don't want my services and I will look for another provider and keep that number