1 reviews | Active since May 2011
MTN sim swap horror
It is with great disappointment that I write you this email. I requested a sim swap on Thursday after my phone was ******. I was told the sim card should be functioning after 2 hours. When I inserted the sim in my phone it said register failed. I went to the MTN store again on Friday. I was told the problem is a network issue, they will communicate with whomever to solve it. More than 24 hours later the sim still says register failed. I went MTN stores 3 times already. This is unacceptable. It is almost a week that I am struggling with this, in the mean time I am missing important phone caIls and losing a lot of money in the process.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the sim swap did go through and you are now able to make calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the sim swap did go through and you are now able to make calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,