CL
Cecilia L
1 reviews | Active since Mar 2019
06 Mar 2019, 13:54
mtn sim swap dissaster
Good day
Highly dissapointed we have been trying to do a sim swap since January from pillar to post sending emails calling the call the different consultants all have a different story to tel
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
07 Mar 2019, 09:14Good day Cecilia
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that I have checked your details and you sim swap was processed successfully.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that I have checked your details and you sim swap was processed successfully.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply07 Mar 2019, 09:14
Official
Good day Cecilia
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that I have checked your details and you sim swap was processed successfully.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that I have checked your details and you sim swap was processed successfully.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
CL
Cecilia L's updateReviewer Update
07 Mar 2019, 11:58THANKS FOR THE FEEDBACK HIGHLY APPRECIATED
CL
Cecilia L's update07 Mar 2019, 11:58
Reviewer Update
THANKS FOR THE FEEDBACK HIGHLY APPRECIATED