MTN SIM swap bad experience

Needed to do a SIM swap on a business contract, but after 7 days and 4 visits to a store, still no success. The RICA process was done on the first visit and then again another 2 times, to be informed on the 4th visit that the new SIM had still not been submitted for the RICA process - "I don't know why but wait another 48 hours and check again" was the only communication I received.

Not sure if the staff are ill-trained, just inept or don't have the necessary tools available, but I have lost faith in MTN as a brand.

For those of us that rely on our phones for business and online transaction, this experience was totally unacceptable.